Terms & Conditions

This Terms of Service Agreement outlines the terms and conditions under which you have engaged 49 Pound Social to provide specific services as defined herein. This is a legally binding agreement between you and 49 Pound Social. By becoming a client of 49 Pound Social, you agree to abide by the terms and conditions set forth in this Agreement. The Effective Date of this Agreement will be the date on which you submit your order for Services to 49 Pound Social.

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Services

49 Pound Social will provide Services to the Client as detailed on the 49 Pound Social website (www.49poundsocial.com). This agreement overrides all previous agreements and is presented to you during sign-up for your approval. It is your responsibility to thoroughly read these terms to fully understand what you are agreeing to.

Access and Control

Given the nature of working with third-party platforms such as Facebook, Instagram, Twitter, Google My Business, Pinterest, and LinkedIn, we may not always have control over issues that may arise, such as disconnections or password changes. If you alter your password, you must notify 49 Pound Social promptly to prevent any service interruption. It is recommended to review your accounts and our work at least once a week and provide us with guidance and feedback. The Client agrees not to hold 49 Pound Social accountable for any disconnections or access issues that are beyond our control.

49 Pound Social Obligations

49 Pound Social will provide Services to the Client following 49 Pound Social's standard policies and procedures. 49 Pound Social retains the right to decline Clients for any reason, at 49 Pound Social’s sole discretion. 49 Pound Social will manage all aspects of providing the Services.

Pricing and Package Inclusions

All 49 Pound Social rules, policies, and operating procedures concerning privacy, pricing, customer service, and all other service aspects will apply, and 49 Pound Social may modify its rules, policies, and operating procedures at its sole discretion from time to time.

Your Rights:

Access and Rectification: You have the right to access and update your personal information. You can review and edit your account details by logging into your account..

Data Deletion: You can request the deletion of your personal information by contacting us at privacy@49poundsocial.co.uk.

Services, Fees, and Payment

All fees for Services rendered to the Client are due in full, payable in advance of the provision of Services. A valid credit card for monthly payment of fees should be securely maintained on file to cover recurring charges for service.

Payment Schedule

Initial service charges must be paid in advance. Subsequently, 49 Pound Social will attempt to charge the Client’s credit card on the monthly anniversary of the client's initial order of services. Any charges not paid by the due date will lead to a suspension of Services until full payment is secured.

Refund Policy

Except in cases where 49 Pound Social materially breaches this agreement, 49 Pound Social does not issue refunds of any fees beyond the 14-day money-back guarantee, which applies only to your initial order with 49 Pound Social.

Refund Policy

Except in cases where 49 Pound Social materially breaches this agreement, 49 Pound Social does not issue refunds of any fees beyond the 14-day money-back guarantee, which applies only to your initial order with 49 Pound Social. Refunds requested within the 14-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted. You also agree not to use any content created by 49 Pound Social for your business once the refund is processed. Fees payable to 49 Pound Social are not dependent on any form of marketing results. The Client is paying for time and work performed. 49 Pound Social offers credits for any substantiated errors made on our side.

Cancellation Policy

Cancellations are entirely self-service, and you can cancel a subscription via your client portal by signing in. We do not issue prorated refunds for cancellations made early in a billing period, but we will complete the remaining month(s) if requested. Continued work on a past-due client who did not cancel will result in accrued back-payments due, but we do not charge interest. We commit to maintaining precise records of all communication and work performed to justify the back-payment due.

Onboarding and Setup

Our Services officially begin on the day you sign up, and we initiate the onboarding process. We do not charge a setup fee, as this work is included in the monthly payment. If onboarding extends beyond seven business days due to a delay by 49 Pound Social, we will adjust your billing date to ensure you receive a full month of service once you are onboarded with at least one profile.

Posting to Multiple Platforms and Missed Posts

In case your social media pages get disconnected from our posting software, you will be automatically notified to reconnect your profiles. If you fail to reconnect your profiles, it is your responsibility, and 49 Pound Social will not be held liable. However, we will reschedule the posts as soon as you reconnect your pages.

Post Quality

If you would like to approve social media posts before they are automatically shared on your profiles, the Content Panel must be included in your chosen plan. If the Content Panel isn't included, we will send you the posts for manual sharing. Any typographical errors or date mismatches will be credited based on your package level per post issue.

Content Review and Approval

All plans continue to be fulfilled even in the absence of client feedback or approval of the content. Unless the plan is cancelled, 49 Pound Social will continue to provide services. If a client fails to approve content for any period, they can resume the approval process whenever they are ready. Our policy is to pause billing while the previously created backlog of plans gets approved and posted to the client’s account.